FAQs

Do you offer free shipping?

Yes, we offer free Shipping on Standard Orders of £70 or over £70. Please see our Shipping Policy for details.

What is your return policy?

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 3 days for a full refund or exchange. Please see our Refund Policy for more information.

Can I cancel my order?

You are able to cancel your order without penalty! You must cancel your order before it has been processed. If the order has been processed, you must wait until you receive the item. When you have received the item, please follow the instructions that are outlined in our refund policy. 

Is the information I provide on your website secure?

Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!

What type of Payments Method do you Accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Google Pay, Maestro, Shop Pay, Union pay, Apple Pay and Elo.

Does Imperian offer a quality guarantee for each and every item sold?

Absolutely! If you find any product flaws, do let us know immediately away! We go above and above to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it! 

Products Availability:

We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.

 

Contact Information:

Phone Number: +44 7424 203608

Email: info@imperian.co.uk

Business Address: 22 Sydenham Road, Smethwick, B66 2DE, United Kingdom