Frequently Asked Questions (FAQ)

1. Do I need an account?

No, we simplified the process and you can directly place an order without creating an account.

2. How can I place an order?

Browse our product catalog and add items to your cart. Once you have selected all your items, proceed to checkout. Review your order details, choose your preferred payment method, and place your order.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), and bank transfers. For large orders, please contact our sales team for additional payment options.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

5. Do you offer bulk discounts?

Yes, we offer bulk discounts based on the quantity ordered. Contact our sales team for more information.

6. What is your minimum order quantity (MOQ) and minimum order value (MOV)?

Our minimum order quantity (MOQ) is 3 pieces for most items. Additionally, our minimum order value (MOV) is £200.

7. Can I order less than £200?

Yes, you can order less than £200 without any minimum order quantity. Visit our retail website: Emirates Oud.

8. What are your shipping details?

  • Shipping Charge: Shipping cost is calculated at checkout based on the total weight.
  • Shipping Destinations: We ship to the UK and Europe.
  • Processing Time: Order processing takes 1-2 working days.
  • Transit Time: UK transit time is 1-2 working days, and EU transit time is 3-7 working days.

9. How do I contact customer service?

Our team is available Monday to Friday, from 10 AM to 6 PM (EST).

    10. How can I update my account information?

    To update your account information, log in to your account and navigate to the "Account Settings" section. Here you can update your personal information, billing and shipping addresses, and password.

    11. What if I need to change or cancel my order?

    If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, it cannot be changed or canceled.

    12. Do you offer international shipping?

    Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please refer to our shipping policy for more information.

    13. What should I do if I have issues with my order?

    If you encounter any issues with your order, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.